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  2. Night auditor - Wikipedia

    en.wikipedia.org/wiki/Night_auditor

    Apart from their duties as a front office agent the night auditor also performs a wide range of accounting checks. This includes the transactions of hotel guests and walk in clients (passants), room occupancy, income and expenses from the hotel's departments (e.g., food and beverage, rooms, gift shop).

  3. City ledger - Wikipedia

    en.wikipedia.org/wiki/City_ledger

    In hotel accounting, the city ledger is the collection of accounts belonging to non-registered guests. This is distinct from the transient ledger (or front-office ledger, or guest ledger), which is the collection of accounts receivable for guests who are currently registered.

  4. Back office - Wikipedia

    en.wikipedia.org/wiki/Back_office

    The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...

  5. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. [1] The term has more specific meaning in different industries. Types

  6. Back-office software - Wikipedia

    en.wikipedia.org/wiki/Back-office_software

    Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities. [3] Back-office software solutions have evolved with the emergence of cloud-based software as a service (SaaS). Several back-office ...

  7. Business process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Business_process_outsourcing

    BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...

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