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They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.
After years of investing in self-checkouts, Five Below, Dollar General and others are refocusing on human cashiers, citing long-running concerns about lost inventory.
Walmart may not be alone in making changes to its cashier-free kiosks. Target has also been cited among social media users for reducing self-checkout hours. ... But as far as changes to its self ...
Self-checkout is being reassessed at retailers such as Walmart, Target, and Costco due to revenue losses and staffing issues. But it's not going away.
Dollar General is joining the growing list of retail chains reversing course on self-checkout technology.
Despite concerns about closed self-checkout lanes and a shortage of cashiers, a Target spokesperson told KBTX Media that no changes had been made to the company's self-checkout policy.
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Target and other retailers had expanded self-checkout machines in recent years. Self-checkout was designed to help companies save on labor costs and speed up checkout for shoppers. But the promise ...