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Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. [5] [7] Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. [7]
Since employee behavior and productivity are affected by their emotional states, it is imperative to consider employee emotional responses to organizational leaders. [84] Emotional intelligence—the ability to understand and manage moods and emotions in the self and others—contributes to effective leadership within organizations. [83]
Emotional competence and emotional capital refer to the essential set of personal and social skills to recognize, interpret, and respond constructively to emotions in oneself and others. The term implies an ease around others and determines one's ability to effectively and successfully lead and express.
In Working with Emotional Intelligence (Bantam Books, 1998), Goleman developed the argument that non-cognitive skills can matter as much as IQ for workplace success, and made a similar argument for leadership effectiveness in Primal Leadership (Harvard Business School Press, 2001).
Knowing how to suppress and manage one's own feelings is known as emotional intelligence. The ability to control one's emotions and to be able to do this at a high level guarantees one's own ability to serve those in need. Emotional intelligence is performed while performing emotional labor, and without one the other can not be there. [37]
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
Reuven Bar-On (Hebrew: ראובן בר-און) is an Israeli psychologist and one of the leading pioneers, theorists and researchers in emotional intelligence. [1] Bar-On is thought to be the first to introduce the concept of an “EQ” (“Emotional Quotient”) to measure “emotional and social competence”, [2] [3] although the acronym was used earlier to describe ideas that were not ...