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Education- educating employees on current policies and procures as well as on possible warning signs of workplace violence. Performance / conduct indicators- ways to be aware of changes in employee behavior, such as absenteeism or change in performance. Employee support services- services available for employees to express concerns
By Indigo Triplett One of the most difficult matters for people to deal with is managing conflict both personally and professionally. Unfortunately, when owning and operating a business, conflict ...
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
In contrast, quantitative methodologies quantify conflict trends and use mathematical techniques to forecast future trends or "events of interest" (EOIs) such as the onset of conflicts. [5] For example, the Integrated Conflict Early Warning System (ICEWS) project at the Defense Advanced Research Projects Agency (DARPA) takes this approach. [6]
Workplace aggression is a specific type of aggression which occurs in the workplace. [ 1 ] [ 2 ] Workplace aggression is any type of hostile behavior that occurs in the workplace. [ 3 ] [ 1 ] [ 4 ] It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates.
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Managers should avoid blaming interpersonal conflicts on personality clashes. Such a tactic is an excuse to avoid addressing the real causes of conflict, and the department’s performance will suffer as a result. Managers must be able to recognize the signs of conflict behaviors and deal with the conflict in a forthright fashion.
Passive-aggressive behavior is characterized by a pattern of passive hostility and an avoidance of direct communication. [1] [2] Inaction where some action is socially customary is a typical passive-aggressive strategy (showing up late for functions, staying silent when a response is expected). [2]