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A patient's communication with their healthcare team and vice versa, affects the outcome of their health. Strong, clear, and positive relationships with physicians can chronically improve and increase the condition of a certain patient. Patients often find healthcare settings and professionals stressful.
Improve trust between a patient and their provider through effective and clear communication. [5] Increased adherence – Effective communication and patient education increases patient motivation to adhere to treatments. Patient outcomes – Patients more likely to respond well to their treatment plan – fewer complications.
[2] [3] Patients either view online patient education programs and materials in a medical office or from their homes or other remote locations with Internet access. Content may include interactive features such as quizzes, live question and answer sessions (in moderated web seminars), and the ability to complete and submit forms.
Patient advocacy, as a hospital-based practice, grew out of this patient rights movement: patient advocates (often called patient representatives) were needed to protect and enhance the rights of patients at a time when hospital stays were long and acute conditions—heart disease, stroke and cancer—contributed to the boom in hospital growth.
The importance of nonverbal communication is noted. [1] The model is based on 71 skills and techniques that improve patient interviews. [2] These include maintaining eye contact, active listening (not interrupting, giving verbal cues), summarizing information frequently, asking about patient ideas and beliefs, and showing empathy. [2]
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