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Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
Voice portals talk to users in their local language and there is reduced customer learning required for using voice services compared to Internet/SMS based services. [ 2 ] A complex search query that otherwise would take multiple widgets (drop down, check box, text box filling), can easily and effortlessly be formulated by anyone who can speak ...
As calls are queued in the SIP contact center, the IVR system can provide treatment or automation, wait for a fixed period, or play music. Inbound calls to a SIP contact center must be queued or terminated against a SIP end point; SIP IVR systems can be used to replace agents directly by the use of applications deployed using BBUA (back-to-back ...
Windows Phone is Microsoft's mobile device's operating system. On Windows Phone 7.5, the speech app is user independent and can be used to: call someone from your contact list, call any phone number, redial the last number, send a text message, call your voice mail, open an application, read appointments, query phone status, and search the web.
The most common device is a handheld, battery-operated device pressed against the skin under the mandible which produces vibrations to allow speech; [1] other variations include a device similar to the "talk box" electronic music device, which delivers the basis of the speech sound via a tube placed in the mouth. [2]
The first USB phone in the world. In 2009, Polycom introduced the CX300 USB phone, optimized for Microsoft Office Communications Server 2007 R2. [1] In its second release (CX300 R2), this USB phone operates as a plug-and-play device with Skype for Business, Microsoft Lync 2013, and Microsoft Lync 2010.
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In computing, the USB human interface device class (USB HID class) is a part of the USB specification for computer peripherals: it specifies a device class (a type of computer hardware) for human interface devices such as keyboards, mice, touchscreen, game controllers and alphanumeric display devices.