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  2. Call center industry in the Philippines - Wikipedia

    en.wikipedia.org/wiki/Call_center_industry_in...

    The Filipino people also generally show proficiency in American-style English as well as slang, and a strong familiarity with U.S. and European cultures. [1] Today, the Philippines remains a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry. [2] More than a million Filipinos are employed by call ...

  3. Philippine English - Wikipedia

    en.wikipedia.org/wiki/Philippine_English

    Directional suffix -ward(s) generally found in British English is the primary usage in Philippine English, therefore towards, afterwards and upwards over the American toward, afterward and upward. However, forward is more prevalent than the chiefly British forwards. Philippine English speakers drop the -s when using phrasal verbs such as look ...

  4. Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

  5. Philippine English vocabulary - Wikipedia

    en.wikipedia.org/wiki/Philippine_English_vocabulary

    Philippine English also borrows words from Philippine languages, especially native plant and animal names (e.g. ampalaya and balimbing), and cultural concepts with no exact English equivalents such as kilig and bayanihan. Some borrowings from Philippine languages have entered mainstream English, such as abaca and ylang-ylang.

  6. Telephone interpreting - Wikipedia

    en.wikipedia.org/wiki/Telephone_interpreting

    Telephone interpreting is especially helpful for settings in which the two parties would communicate via telephone anyway, such as interactions between call centers and consumers, calls between members of the public and emergency telephone call centres, etc. Telephone interpreting can be used to take applications over the phone and help ...

  7. Business process outsourcing in the Philippines - Wikipedia

    en.wikipedia.org/wiki/Business_process...

    Ambergis Solutions was established that year as a call center for US-based clients in the utilities, IT, travel & hospitality, telecommunications and financial services industries, and hired 5,500 employees. Immequire was a call center based in Arlington, Virginia that came to operate one of the fastest growing contact centers in the Philippines.

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