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T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.
Claim Help. To ensure your request is processed as quickly as possible, please do the following before starting your online claim: If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges.
File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. Call us at 1-866-866-6285.
Check your coverage documents or program brochure to get more info about your claim limit. Most plans have a limit on the number of approved accidental damage or lost/stolen claims within a 12-month period from the date of the first replacement/repair.
T-Mobile Premium Handset Protection, provided by Assurant. Look up your device deductible by manufacturer and model.
Get your coverage documents here. Welcome! Thank you for taking the first step toward a greener way to get your device protection documents. Just enter your T-Mobile phone number and click the VERIFY button to have instant access to your coverage documents.
Program Info. Learn about your plan's benefits, coverage, and program summaries. If you prefer, you can use the Protection 360 ™ app by Assurant ® to view plan details and file a claim.
Protection 360 ™ app by Assurant ®. File and track claims, view plan and deductible information, find useful tips tailored to your specific device, and access live support for all of your connected devices. Download the app now!
available through authorized Assurant repair centers, which include T-Mobile service and repair locations.2 – Lost or stolen device? Get a replacement device so you can reconnect quickly.
•T-Mobile receives compensation for services performed in connection with this program. •The maximum coverage per claim is the lesser of the replacement device or the purchase price of the claimed device, minus your service fee/deductible.