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  2. The US has decided that Southwest's customer service failed ...

    www.aol.com/news/us-decided-southwests-customer...

    The government indicated in January that it was investigating Southwest over the service collapse, which stranded more than 2 million travelers and cost the airline at least $1.1 billion in lost ...

  3. 2022 Southwest Airlines scheduling crisis - Wikipedia

    en.wikipedia.org/wiki/2022_Southwest_Airlines...

    Initial investigations said outdated technology was to blame and an industry analyst said it was also due to airlines "running these razor thin margins". [17] The number of full-time tech workers at Southwest declined by 27% from 2018 to 2021 while overall full-time employment at the airline declined by just 6% over the same period. [ 27 ]

  4. Your flight was canceled by the technology outage. What do ...

    www.aol.com/news/flight-canceled-technology...

    Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States. In the U ...

  5. Helene delay or cancel your flight? What to expect from your ...

    www.aol.com/news/hurricane-helene-delay-cancel...

    According to the DOT's consumer dashboard, if Alaska, American, Delta, Hawaiian, JetBlue or United cancel a flight for controllable reasons, they're committed to: rebooking passengers on the same ...

  6. Travel technology - Wikipedia

    en.wikipedia.org/wiki/Travel_technology

    The increase in review websites has also had a huge impact on the tourism industry. Sites such as tripadvisor.com let users read, post, and interact with reviews of travel experiences and attractions others have had. eWOM, meaning electronic word of mouth, has become a big influence in consumer’s attitudes and actions, resulting in different choices of products and planning aspects.

  7. Flight cancellation and delay - Wikipedia

    en.wikipedia.org/wiki/Flight_cancellation_and_delay

    A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.

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    Should you still wish to cancel your premium subscription, follow these steps: Sign into MyAccount. If you aren't already on your Subscriptions page, click My Services | My Subscriptions. Click Manage next to the plan you'd like to cancel. Click Cancel Billing. Select a reason for canceling. Click the cancel link at the bottom of the page.