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The manager must ensure staffing levels are adequate to effectively operate the store, and ensure employees receive training necessary for their job responsibilities. Managers may be responsible for developing employees so the company can promote employees from within and develop future leaders , potentially for employment at other locations.
See Product management. The primary product-related decisions facing the retailer are the product assortment (what product lines, how many lines and which brands to carry); the type of customer service (high contact through to self-service) and the availability of support services (e.g. credit terms, delivery services, after sales care).
Retail refers to the activity of selling goods or services directly to consumers or end-users. [2] Some retailers may sell to business customers, and such sales are termed non-retail activity. In some jurisdictions or regions, legal definitions of retail specify that at least 80 percent of sales activity must be to end-users. [3]
On-the-job training for managers dropped substantially over the past five years, with major repercussions for their employees and organizations. In 2023, managers received an average of 50 days of ...
Retail workers are people who are employed by any form of retail store. Typically one of the first jobs people work in, many retail workers are as young as 14. [ 1 ] The jobs of a typical retail worker include processing customers payments, and helping customers around the store, and little training is required.
The category management 8-step process. The industry standard model for category management in retail is the 8-step process, or 8-step cycle developed by the Partnering Group. [10] The eight steps are shown in the adjacent diagram; they are : Define the category (i.e. what products are included/excluded).
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