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American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.
For example, if members of a family or a group that is traveling together are in different boarding groups, a gate agent can allow the customer in a later group to board with their companions.
A total of ten groups, ranging from from ConciergeKey members to basic economy, will usually start boarding one by one in the 30 to 50 minutes before a flight’s scheduled departure using a ...
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Various airlines, such as United, Continental, Delta, Northwest, and Southwest, have introduced priority boarding programs catering to specific customer groups. [1] As of October 2024, American Airlines was testing a program in several U.S. airports that alerts gate agents to passengers who attempt to board before their assigned boarding group ...
American Airlines say it wants passengers to ‘enjoy the benefits’ of their assigned boarding group ‘Gate lice’ crackdown expanded to over 100 airports as US airline targets pushy ...
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
Text message scams, also known as "smishing," a combination of SMS and phishing, have become increasingly sophisticated. Scammers use various tactics to engage potential victims and gain their trust.