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Confirm your home area and current playback area are correct in your YouTube TV account settings. To check these: Review the info listed under “Home Area” and “Current playback location” to ensure they are correct. If your home area or your current playback location is not accurate, follow the steps below to correct this. Keep in mind:
Get help with billing. Update billing and payments for YouTube TV. Understand unexpected billing charges from YouTube TV. Pay for YouTube TV using your mobile carrier or internet provider. Request a refund for YouTube TV. Taxes on YouTube TV. Verify your identity or payment info. Refunds for YouTube purchases made through Apple.
Contact YouTube TV support. You can reach out to YouTube TV Support anytime. Click Help in the navigation bar. Under “ Need more help? ”, click Contact us. Follow the prompts to chat with our YouTube TV support team. Options include: Chat : Get immediate help from our experts via chat. Email : Get an email response within 24 hours.
Enter the Google Account associated with your YouTube TV membership. Even if you're already signed in to YouTube TV, you may need to re-enter your info. More troubleshooting steps. If the above instructions for fixing sign-up or sign-in issues don't fix your issue, try these steps: In this section, select your primary Google Account.
How to reset your location in your YouTube TV settings. Sign in to chat with our NFL Sunday Ticket Assistant After you sign in, click Chat with our NFL Sunday Ticket Assistant to start a chat. Learn how to change or update your current location below. Change your home area. Go to tv.youtube.com. Select your profile photo Location.
If your monthly payment for YouTube TV is declined, we'll let you know via email so that you can restore your membership. After getting this email: You’ll have 1 day to fix any payment issues before losing access to your YouTube TV benefits, followed by a 30-day pause on your account. During this period, we’ll regularly re-attempt to charge ...
If an unavailable program appears in your Library, Home, or Live tabs, you'll see an alert that the program isn't available. Notes: If you're a frequent traveler, make sure to use YouTube TV at least once every 3 months in your home area. This check makes sure YouTube TV can continue to offer you the correct local networks.
Confirm that you're using your preferred DNS servers and that no third-party applications have modified them. Go to your network settings or preferences to check your DNS settings. Restart your device. Once the device restarts, return to the YouTube app and try replaying your video.
Get help from YouTube Support. This content is available in 24 languages. To choose your language, click the Down arrow at the bottom of this page. What can we help with? Watching videos on YouTube Something I purchased My YouTube account or channel Content I saw on YouTube Contacting YouTube support. What issue are you experiencing?
Find videos to watch Change video settings Watch videos on different devices Comment, subscribe, & connect with creators Save or share videos & playlists Troubleshoot problems playing videos Purchase & manage movies, TV shows & products on YouTube