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Avoid providing a vague answer, such as "Good customer service means helping customers," which does not demonstrate a complete understanding of excellent customer service. Instead, offer concrete examples and specific aspects of customer service that are important to you, such as active listening, empathy and problem-solving.
When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one. In a recent survey, 73 percent of consumers stated that they stick with a brand because of friendly employees or customer service representatives.
CV Examples; CV Templates; CV Formats; ... Customer Service. customerservice@livecareer.com 800-652-8430 ...
Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently. Developed customer service protocols, standards and procedures to improve customer satisfaction and loyalty. Built relationships with customers to ensure repeat business and positive reviews.
Customer Service Work From Home, Houston, TX ABC Corporation | 03/2022 – Present Manage internal communication channels, including email newsletters and information boards, contributing to 13% increase in employee engagement.
Examples of customer service positivity on a resume: Welcome all customers with a smile and explain daily specials. Dedicated to providing top-tier customer service by delivering information and assistance with a courteous and friendly attitude. Increased customer retention by 11% by providing solutions-focused options to people intending to ...
Developed and implemented customer service policies and procedures; Trained and supervised a team of 8 customer service representatives. Why this example passes: Numbers and statistics add detail and quantify the results this senior customer service representative delivers: 4% improvement and a class size of 20-25.
Provided exceptional customer service, resulting in a 50% increase in customer loyalty and referrals. Why this example passes: Numbers and statistics add detail and quantify the results this customer service specialist delivers: 4% improvement and a class size of 20-25. Good use of strong words and active language.
“ Highly motivated individual seeking a Customer Service Associate position. Possess excellent communication and problem-solving skills. Ready to provide outstanding customer service.” Why this example fails: Doesn’t include any numbers that quantify customer service associate’s performance; Uses vague descriptions and skills.
MILO SIMS. Chicago, IL 60078 (555) 555-5555 example@example.com. Resume Objective. Personable customer service associate committed to providing high-quality service and superior guest experiences seeking a customer service representative position.