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  2. Activity diagram - Wikipedia

    en.wikipedia.org/wiki/Activity_diagram

    Activity diagrams [1] are graphical representations of workflows of stepwise activities and actions [2] with support for choice, iteration, and concurrency. In the Unified Modeling Language, activity diagrams are intended to model both computational and organizational processes (i.e., workflows), as well as the data flows intersecting with the related activities.

  3. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]

  4. Control-flow diagram - Wikipedia

    en.wikipedia.org/wiki/Control-flow_diagram

    Control-flow diagrams were developed in the 1950s, and are widely used in multiple engineering disciplines. They are one of the classic business process modeling methodologies, along with flow charts , drakon-charts , data flow diagrams , functional flow block diagram , Gantt charts , PERT diagrams, and IDEF .

  5. Functional flow block diagram - Wikipedia

    en.wikipedia.org/wiki/Functional_flow_block_diagram

    Figure 1: Functional flow block diagram format. [1] A functional flow block diagram (FFBD) is a multi-tier, time-sequenced, step-by-step flow diagram of a system's functional flow. [2] The term "functional" in this context is different from its use in functional programming or in mathematics, where pairing "functional" with "flow" would be ...

  6. Service catalog - Wikipedia

    en.wikipedia.org/wiki/Service_Catalog

    An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...

  7. Service Design Package (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

    It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan