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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
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The U.S. Department of Transportation on Friday announced a $2 million fine against JetBlue for "operating multiple chronically delayed flights," marking the first such penalty by the federal agency.
Delta Airlines Inc. case may serve as an example of how legal action can impact the airline industry's advertising practices, regulatory landscape, and consumer awareness concerning carbon neutrality if this case continues in court, either way it goes. Airlines may need to adapt to a changing environment where the accuracy of their ...
In Australia unfair business practices are regulated under the Australian Consumer Law which is enforced by the Australian Competition & Consumer Commission (ACCC). For example, in 2023 the ACCC took action against airline Qantas for, among other things, advertising and allowing customers to book unavailable flights. [8]
The consumer organisation’s analysis found more than 24,000 complaints about airlines relating to compensation were made to the CAA and the UK’s two alternative dispute resolution bodies in 2020.