Search results
Results From The WOW.Com Content Network
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
For premium support please call: 800-290-4726 more ways to reach us
The consumer organisation’s analysis found more than 24,000 complaints about airlines relating to compensation were made to the CAA and the UK’s two alternative dispute resolution bodies in 2020.
In Australia unfair business practices are regulated under the Australian Consumer Law which is enforced by the Australian Competition & Consumer Commission (ACCC). For example, in 2023 the ACCC took action against airline Qantas for, among other things, advertising and allowing customers to book unavailable flights. [8]
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...