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Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. [1] [2] Functions include the ability to:
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
Healthcare CRM service automation focuses on the provisioning and delivery of services to patients. Through service automation, patients are supported across multiple channels for self-scheduling, communication, facilitate intake and registration, navigation, care coordination with remote monitoring, and other patient-driven service coordination.
ThousandEyes is a software-as-a-service (SaaS) product that uses synthetic monitoring probes and real user monitoring [13] to measure network and application performance. The product includes elements of network tomography for loss and latency, route analytics to visualize BGP advertisements, DNS monitoring, VoIP monitoring, website monitoring for HTTP and HTTPS and SNMP device polling.
Remote monitoring and control (M&C) systems are designed to control large or complex facilities such as factories, power plants, network operations centers, airports, and spacecraft, with some degree of automation. M&C systems may receive data from sensors, telemetry streams, user inputs, and pre-programmed procedures.
When SEM and log management are combined, more information is available for SIEM to monitor. A key focus is to monitor and help manage user and service privileges, directory services and other [clarification needed] system-configuration changes; as well as providing log auditing and review and incident response. [21]
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