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  2. BBB Reveals America's Most Complained-About Businesses - AOL

    www.aol.com/news/2012-03-02-bbb-reveals-americas...

    Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. Reference customer - Wikipedia

    en.wikipedia.org/wiki/Reference_customer

    In B2B sales and marketing, a reference customer is a customer (especially, but not always, a high profile one) who agrees to publicly endorse a vendor's product, receiving in exchange various benefits such as improved support, influence over the product's future direction, access to the vendor's senior leadership team, or discounts.

  5. Mattress Firm - Wikipedia

    en.wikipedia.org/wiki/Mattress_Firm

    Mattress Barn was a chain of mattress stores located only in Florida. On August 29, 2014, it was announced that Mattress Firm would acquire all of the remaining Mattress Barn locations. [ 34 ] In September 2016, all of the remaining stores converted into Mattress Firm.

  6. 1800Mattress.com - Wikipedia

    en.wikipedia.org/wiki/1800mattress.com

    1800Mattress.com (formerly known as 1-800-Mattress, Dial-A-Mattress and Dial-A-Mattress Operating Corps) was an American bedding retailer headquartered in Hicksville, New York and famous for its ads that used the slogan "leave off the last S for savings" (since the word "mattress" has 8 letters and only 7 are necessary for the phoneword). [1] [2]

  7. American Airlines lays off 656 workers, will create new ... - AOL

    www.aol.com/news/american-airlines-lays-off-656...

    It's a move a travel expert says customers should be skeptical about. Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department ...

  8. Casper Sleep - Wikipedia

    en.wikipedia.org/wiki/Casper_Sleep

    In April 2016, Casper sued three mattress review websites which had written negative reviews of Casper products. [48] According to the lawsuits, the websites steered potential customers of Casper products to competing mattress companies, which Casper claimed is a deceptive advertising practice.

  9. Customer advocacy - Wikipedia

    en.wikipedia.org/wiki/Customer_advocacy

    A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...

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