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A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is a video telecommunication service that allows deaf, hard-of-hearing, and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.
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In Canada and the United States, the telephone number 711 is used for the Telecommunications Relay Service. In the U.S., every phone company is required to connect persons who dial 711 to a TRS call center from a working number. [11] In July 2007, the Federal Communications Commission ruled that the 711 requirement extended to VOIP telephony. [12]
According to U.S. Federal Communications Commission (FCC) regulations, deaf and hearing people in the same room are not permitted to use VRS to communicate, because the service is designated only for telephone calls. [3] In the United States, the FCC requires that if a VRS interpreter determines callers are in the same location, they must ...
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