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This is a category of articles relating to software which can be freely used, copied, studied, modified, and redistributed by everyone that obtains a copy: "free software" or "open source software". Typically, this means software which is distributed with a free software license , and whose source code is available to anyone who receives a copy ...
iDempiere. Community Powered Enterprise, also known as OSGi + ADempiere, is an open source enterprise resource planning (ERP) software that is fully navigable on PCs, tablets and smartphones, it also has customer relationship management (CRM) and supply chain management (SCM) functions.
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Like many commercial ventures built around open-source projects, there was a degree of contention between company management (who sought to monetize the investments in R&D, Services and Support) and voices from the community (who desired that Compiere source code and business processes remained free and open as Adempiere at that moment and ...
Concursive, until October 2007 named Centric CRM, is a software company located in Norfolk, Virginia, that offers the ConcourseSuite product, a customer relationship management application, and ConcourseConnect, a social software application, both based on Java/J2EE.
Download QR code; Print/export ... Free customer relationship management software ... Pages in category "Customer relationship management software"
Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. [1] Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.