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An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
Beginning in September 2005, HP purchased several software companies as part of a publicized, deliberate strategy to augment its catalog of IT management software offerings for large business customers. [3] According to ZDNet and IDC, HP is the world's sixth largest software company. [4] [5]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
ServiceNow is a platform-as-a-service, that is designed to support IT service management and help desk functionality with automated workflows. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from US$100. [5]
The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. [2] The Samanage REST API allows for integration [ 3 ] with hundreds of applications.
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