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  2. IRC script - Wikipedia

    en.wikipedia.org/wiki/IRC_script

    IRC scripts are a way of shortening commands and responding automatically to certain events while connected to an IRC network.There are many different scripting languages for different types of IRC clients: ircII, BitchX, HexChat, mIRC, Visual IRC, Bersirc, and others have their own scripting languages, many of which share common features and syntax and therefore are easily portable from one ...

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

  4. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  5. Personal selling - Wikipedia

    en.wikipedia.org/wiki/Personal_selling

    Sales scripts are used for both inbound and outbound sales. Sales scripts are commonly used in cold calling, especially phone-based cold calling such as telemarketing (outbound selling) and can also be found in chat-based customer care centers (inbound calling).

  6. Telemarketing - Wikipedia

    en.wikipedia.org/wiki/Telemarketing

    This is an accepted version of this page This is the latest accepted revision, reviewed on 4 January 2025. Method of direct marketing For the American true crime documentary series, see Telemarketers (TV series). Telemarketing Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers ...

  7. ChatScript - Wikipedia

    en.wikipedia.org/wiki/ChatScript

    In addition to an internal fact database, ChatScript supports PostgreSQL, MySQL, MSSQL and MongoDB both for access by scripts, but also as a central filesystem if desired so ChatScript can be scaled horizontally. A common use case is to use a centralized database to host the user files and multiple servers to scale the ChatScript engine.

  8. 16-line message format - Wikipedia

    en.wikipedia.org/wiki/16-line_message_format

    16-line message format, or Basic Message Format, is the standard military radiogram format (in NATO allied nations) for the manner in which a paper message form is transcribed through voice, Morse code, or TTY transmission formats.

  9. Electronic data interchange - Wikipedia

    en.wikipedia.org/wiki/Electronic_data_interchange

    For an "inbound" document, the EDI solution will receive the file (either via a value-added network or directly using protocols such as FTP or AS2), take the received EDI file (commonly referred to as an "envelope"), and validate that the trading partner who is sending the file is a valid trading partner, that the structure of the file meets ...