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After the shooter's phone had been recovered, the FBI asked San Bernardino County, the owner of the phone, to reset the password to the shooter's iCloud account in order to acquire data from the iCloud backup. However, this rendered the phone unable to backup recent data to iCloud, until the new iCloud password was entered.
Apple Accounts and passwords can be retrieved by answering account security questions on iForgot or by resetting from a trusted device with iCloud enabled and an unlock passcode set. [ 19 ] [ 20 ] For security reasons, if Recovery Key or Two-Step Verification (not Two-Factor Authentication) is turned on, Apple will not reset the password for an ...
iOS devices can have a passcode that is used to unlock the device, make changes to system settings, and encrypt the device's contents. Until recently, these were typically four numerical digits long. However, since unlocking the devices with a fingerprint by using Touch ID has become more widespread, six-digit passcodes are now the default on ...
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Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page. Click Change password. Enter a new password. Click Continue. From most AOL mobile apps: Tap the Menu icon. Tap Manage Accounts. Tap Account info. Tap Security settings. Enter your security code. Tap Change password. Enter a new password.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.