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Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
BiSL is a framework of best practices for the Information Management domain. MOF [15] (Microsoft Operations Framework) includes, in addition to a general framework of service management functions, guidance on managing services based on Microsoft technologies.
Data center-infrastructure management (DCIM) is the integration [25] of information technology (IT) and facility management disciplines [26] to centralize monitoring, management and intelligent capacity planning of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables ...
ITIL specifies the use of a configuration management system (CMS) or configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. CMDBs are used to track Configuration Items (CIs) and the dependencies between them, where CIs represent the things in an enterprise that are worth tracking ...
IT portfolio management is the application of systematic management to the investments, projects and activities of enterprise Information Technology (IT) departments. . Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services (such as application s
ISO/IEC 19770-1 is a framework of ITAM processes to enable an organization to prove that it is performing software asset management that meets corporate governance standards.
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