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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
Hi help desk hosts, I am working on Draft:Stephan Nance. I think it is barely GNG passing with the sources currently in the article and I was unable to locate any additional ones. Did I miss any sources and if not is the references in the article enough to pass GNG? Just i yaya 06:42, 18 January 2025 (UTC)
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The Help desk is a page where Wikipedia users ask questions about using and editing Wikipedia.. Wikipedia does not have a true Internet forum feature with threaded discussion capability, such as you have probably seen on many popular sites such as Google Groups.