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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

3. Product requirements document - Wikipedia

   en.wikipedia.org/wiki/Product_requirements_document

   technical requirements (e.g. security, network, platform, integration, client) environmental requirements; support requirements; interaction requirements (e.g. how the product should work with other systems) Assumptions; Constraints; Dependencies; High level workflow plans, timelines and milestones (more detail is defined through a project plan)

4. Comprehensive & Robust Requirements Specification Process

   en.wikipedia.org/wiki/Comprehensive_&_Robust...

   The Comprehensive & Robust Requirements Specification Process (CRRSP), or CRRSP (pronounced crisp), is a methodology for gathering, defining, and validating software requirements. CRRSP is not a step-by-step restrictive process, but an adaptable framework, intended to be customized by the Business Analysis teams that select the elements of the ...

5. Requirements analysis - Wikipedia

   en.wikipedia.org/wiki/Requirements_analysis

   Requirements analysis is critical to the success or failure of a systems or software project. [3] The requirements should be documented, actionable, measurable, testable, [4] traceable, [4] related to identified business needs or opportunities, and defined to a level of detail sufficient for system design.

6. Traceability matrix - Wikipedia

   en.wikipedia.org/wiki/Traceability_matrix

   A requirements traceability matrix may be used to check if the current project requirements are being met, and to help in the creation of a request for proposal, [2] software requirements specification, [3] various deliverable documents, and project plan tasks. [4]

7. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   CRM – Contact with customer made through the retail store, phone, and fax. eCRM – All of the traditional methods are used in addition to Internet, email, wireless, and PDA technologies. System interface. CRM – Implements the use of ERP systems, emphasis is on the back-end.