Search results
Results From The WOW.Com Content Network
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Job performance assesses whether a person performs a job well. Job performance, studied academically as part of industrial and organizational psychology , also forms a part of human resources management .
Time now to turn the tables, and look at some videos of customer-service horror stories. After ... Office Humor: Bad Customer Service Skills. Geoffrey A Roth. Updated July 14, 2016 at 9:04 PM.
Competencies include all the related knowledge, skills, abilities, and attributes that form a person's job. This set of context-specific qualities is correlated with superior job performance and can be used as a standard against which to measure job performance as well as to develop, recruit, and hire employees.
For premium support please call: 800-290-4726 more ways to reach us
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
The counterpart of contextual performance is task performance. Task performance is defined as the work activities that contribute to an organization's technical capacity. [1] Contextual performance is more likely to be voluntary, whereas task performance is more likely to be prescribed by the job description.
Some research indicates that burnout is associated with reduced job performance, [145] coronary heart disease, [93] and mental health problems. [146] Examples of emotional symptoms of occupational burnout include a lack of interest in the work being done, a decrease in work performance levels, feelings of helplessness, and trouble sleeping. [147]