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Operational information systems, service systems, projects, supply chains, and ecommerce web sites can all be viewed as special cases of work systems. An information system is a work system whose processes and activities are devoted to processing information. A service system is a work system that produces services for its customers.
An executive information system (EIS), also known as an executive support system (ESS), [1] is a type of management support system that facilitates and supports senior executive information and decision-making needs. It provides easy access to internal and external information relevant to organizational goals.
A work system is a system in which humans or machines perform processes and activities using resources to produce specific products or services for customers. An information system is a work system in which activities are devoted to capturing, transmitting, storing, retrieving, manipulating and displaying information. [20]
A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured ...
A strategic information system (SIS) is a computer system used by organizations to analyse market and competitor information, helping them plan and make their business more successful. It shapes the corporate strategy of an organization by providing a connection between the organization's demands and the latest information technology.
A management information system (MIS) is an information system [1] used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves people, processes and technology in an organizational context.
An enterprise information system provides a single system that is central to the organization that ensures information can be shared across all functional levels and management hierarchies. An EIS can be used to increase business productivity and reduce service cycles, product development cycles and marketing life cycles. [ 1 ]
The early focus of the TM Forum's NGOSS work was on building reference models to support a business stakeholder view on process, information and application interaction. Running in parallel were activities that supported an implementation stakeholder view on interface specifications to provide access to OSS capability (primarily MTNM).