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A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
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The survey of 1,000 U.S. adults also found, "of those who depend on their refund to make ends meet, nearly half (45%) say it’s because of the rising cost of living and necessities (i.e. housing ...
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In the US, an estimated 8–10% of in-store sales is returned whereas online sales may result in 25–40% returns. In Asia and Europe, less than 5 percent of purchases are returned. [ 5 ] US shoppers returned $396 billion worth of purchases in 2018 – brick-and-mortar and online, according to the National Retail Federation (NRF). [ 6 ]
Happy Returns LLC is an American software and reverse logistics company that works with online merchants to handle product returns. Purchased items can be returned in person without boxes or labels at third-party locations known as "Return Bars" including The UPS Store, Staples Inc., , and Ulta Beauty stores, [1] with specific locations searchable on Happy Returns’ website.
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