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CRM is primarily used for improving aviation safety and focuses on interpersonal communication, leadership, and decision making in aircraft cockpits. Its founder is David Beaty , a former Royal Air Force and a BOAC pilot who wrote The Human Factor in Aircraft Accidents (1969).
As an assessment tool, the NOTECHS system is heavily used to evaluate crew resource management (CRM) performance. CRM is designed to teach pilots about cognitive and interpersonal skills for an effective, safe flight; the standardised taxonomy provided by NOTECHS can also be used to evaluate the effectiveness of CRM training itself. [14]
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Controller–pilot data link communication (CPDLC) is a means of communication between controller and pilot, using data link for ATC communication. At the highest level, the concept is simple, with the emphasis on the continued involvement of the human at either end and the flexibility of use.
Maintenance resource management (MRM) training is an aircraft maintenance variant on crew resource management (CRM). Although the term MRM was used for several years following CRM's introduction, the first governmental guidance for standardized MRM training and its team-based safety approach, appeared when the FAA (U.S.) issued Advisory Circular 120-72, Maintenance Resource Management Training ...
Communication, i.e. aviation communication, refers to communication between two or more aircraft, the exchange of data or verbal information between aircraft and air traffic control and the ground based communication infrastructure of the ATM network (like the aeronautical fixed service). [2]
Aviation communication is a crucial component pertaining to the successful functionality of aircraft movement both on the ground and in the air. Increased communication reduces the risk of an accident. [1] During the early stages of aviation, it was assumed that skies were too big and empty that it was impossible that two planes would collide.
Aviation weather briefing service [6] Available at designated FSS's AWG American Wire Gage: The larger the size number, the smaller the wire diameter. AWIS Aviation weather information service [6] Available at FSS: AWO All weather operations AWOS Automated weather observation system [6] Automated METAR reporting system AWWS Aviation weather web ...