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2. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). [ 1 ] [ 2 ] Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available.

3. Your next customer service agent could be generative AI - AOL

   www.aol.com/finance/next-customer-agent-could...

   Generative AI is still prone to “hallucinate” and spit out false answers, so letting a bot run unmonitored in place of a real customer service agent could do lasting damage to a brand’s ...

4. Generative artificial intelligence - Wikipedia

   en.wikipedia.org/wiki/Generative_artificial...

   Generative artificial intelligence (generative AI, GenAI, [1] or GAI) is a subset of artificial intelligence that uses generative models to produce text, images, videos, or other forms of data. [ 2 ] [ 3 ] [ 4 ] These models learn the underlying patterns and structures of their training data and use them to produce new data [ 5 ] [ 6 ] based on ...

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Automation can facilitate customer service or replace it entirely. A popular type of automated customer service is done through artificial intelligence (AI). The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13]

6. Yellow.ai - Wikipedia

   en.wikipedia.org/wiki/Yellow.ai

   Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.

7. California to tap generative AI tools to increase services ...

   www.aol.com/news/california-tap-generative-ai...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. ... the state started asking technology companies to come up with generative AI tools for public services. Last ...