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ISO 10007:2017 Quality management systems – Guidelines for configuration management; ISO 10008:2013 Quality management – Customer satisfaction – Guidelines for business-to-consumer electronic commerce transactions; ISO 10012:2003 Measurement management systems – Requirements for measurement processes and measuring equipment; ISO/TR ...
ISO brings together experts to share knowledge and develop voluntary, consensus-based international commercial, industrial and technical standards. ISO created Quality Management System (QMS) [31] standards in 1987. They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable ...
ISO 9000:2005 provides information on the fundamentals and vocabulary used in quality management systems. ISO 9004:2009 provides guidance on a quality management approach for the sustained success of an organization. Neither of these standards can be used for certification purposes as they provide guidance, not requirements.
In 1982, Subcommittee SC 2 "Quality management Systems" was established. SC2 developed ISO 9001 on requirements for quality management systems, ISO 9004 as guidance to achieve sustained success, ISO 10005 as guidance on quality plans, ISO 10006 as guidance on quality management in projects and ISO 10007 as guidance on configuration management.
"Top management has direct responsibility for quality improvement." "Increased quality comes from systematic analysis and improvement of work processes." "Quality improvement is a continuous effort and conducted throughout the organization." The Navy used the following tools and techniques: The PDCA cycle to drive issues to resolution
The plan–do–check–act cycle is an example of a continual improvement process. The PDCA (plan, do, check, act) or (plan, do, check, adjust) cycle supports continuous improvement and kaizen. It provides a process for improvement which can be used since the early design (planning) stage of any process, system, product or service.
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