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In 2016, nfrastructure was acquired by Zones, creating a $1.5 billion global technology company. [13] [14] In 2019, Pickett was appointed president of Zones, LLC. [15] Pickett left Zones at the end of 2019 to focus full time on investments in social impact companies through Hudson River Capital Holdings, his private investment company. [2]
Imagine a customer-service center that speaks your language, no matter what it is. Alorica, a company in Irvine, California, that runs customer-service centers around the world… 1
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...