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National Change of Address (NCOALink) is "a secure dataset of approximately 160 million permanent change-of-address (COA) records consisting of the names and addresses of individuals, families and businesses who have filed a change-of-address with the USPS". [1]
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NCO Group, Inc., based in Horsham, Pennsylvania, United States, [2] is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions [buzzword] for its clients.
The company looked at the median response time for customer service inquiries based on the time of day that the request was initiated. The data is quite clear: The earlier in the day you initiate ...