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On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
In 1998, ObjectWorld released CallAttendant [13] a home and small-office telephony product and automated telephone answering system that provided sophisticated call-flow definitions using a graphical drag-and-drop user interface. The user interface was unique in that it made advanced telephony answering services accessible to less knowledgeable ...
CAMEL Phase 1 defined only very basic call control services, but introduced the concept of a CAMEL Basic call state model (BCSM) to the Intelligent Network (IN). Phase 1 gave the gsmSCF the ability to bar calls (release the call prior to connection), allow a call to continue unchanged, or to modify a limited number of call parameters before allowing it to continue.
Call flow for the mobile terminated Short Message Service. The figure to the right depicts a call flow for mobile-terminated Short Message delivery. [1] For the sake of simplicity, some of the interactions between the VMSC and VLR, and VMSC and Handset, have been omitted, and only the case when SMS home routing is not in use is shown.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
A fundamental concept for IN control is the basic call state model (BCSM). When a call is processed by an exchange, the call goes through a number of pre-defined phases. These phases of the call are described in the BCSM. The BCSM generally follows the ISUP signalling of a call
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Call progress (CPG) — Contains additional information about the progress of a call. Normally sent after the ACM when the status of the call changes from that reported in the ACM. Answer message (ANM) — Sent when the subscriber picks up the phone, a resource is connected or answer supervision is returned by an interworking point.