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[1] [2] HASAWA introduced (section 2) a general duty on an employer to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all his employees, with the intention of giving a legal framework supporting codes of practice not in themselves having legal force but establishing a strong presumption as to what was ...
For other emergencies the target is for 90% to be seen in 40 minutes. Urgent or non-urgent calls should expect an average response time of 120 and 180 minutes respectively. Extensive trials have shown that fewer patients are classed as life-threatening and fewer vehicles are dispatched, but responses for the most urgent calls improved. [13]
11 is a free-to-call [Single Non-Emergency Number|single non-emergency number]] medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
In September 2017, the trust reached just 50.8% of red one calls within the target of eight minutes, and 39.9% of red two calls. This was the lowest ever recorded by an ambulance service since May 2012. There was also a decline in calls being answered within five seconds, from 72.4% in September 2016 to 48.6%. [14]
It is one of ten ambulance services trusts in England providing emergency medical services, and is part of the National Health Service, receiving direct government funding for its role. The LAS responded to over 2.1 million 999 calls for assistance, and over 1.2 million incidents in the year ended March 2020. [ 4 ]
As well as triaging emergency calls, MPDS also provides instructions for the dispatcher to give to the caller whilst assistance is en route. These post-dispatch and pre-arrival instructions are intended both to keep the caller and the patient safe, but also, where necessary, to turn the caller into the "first first responder" by giving them ...
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The NHS commissions most emergency medical services through the 14 NHS organisations with ambulance responsibility across the UK (11 in England, one each in the other three countries). As with other emergency services, the public normally access emergency medical services through one of the valid emergency telephone numbers (either 999 or 112). [2]