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2. Business process customization - Wikipedia

   en.wikipedia.org/wiki/Business_process_customization

   It takes graphical process descriptions as input. A process is composed of tasks that are connected with sequence flows. Processes represent an execution flow. The graphical diagram (flow chart) of a process is used as the basis for the communication between non-technical users and developers. [1]

3. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

4. Change management (engineering) - Wikipedia

   en.wikipedia.org/wiki/Change_management...

   The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors.

5. Change management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Change_management_(ITSM)

   Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure , in order to minimize the number and impact of any related incidents upon service.

6. V-model - Wikipedia

   en.wikipedia.org/wiki/V-Model

   It permits an early recognition of planning deviations and risks and improves process management, thus reducing the project risk. Improvement and guarantee of quality: As a standardized process model, the V-model ensures that the results to be provided are complete and have the desired quality. Defined interim results can be checked at an early ...

7. diagrams.net - Wikipedia

   en.wikipedia.org/wiki/Diagrams.net

   diagrams.net (previously draw.io [2] [3]) is a cross-platform graph drawing software application developed in HTML5 and JavaScript. [4] Its interface can be used to create diagrams such as flowcharts , wireframes , UML diagrams, organizational charts , and network diagrams .