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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Digital life and technology, Education and training, Health, Environment and sustainable development, Physics and Chemistry, IT and programming, Political science and international relations, Law, Economy and management, Life Sciences Free access to courses, free and paid certification [1] French, English, Spanish, Arabic, Chinese Non-profit 2013
ALISON is an Irish online education platform for higher education that provides certificate courses and accredited diploma courses. [5] [6] It was founded on 21 April 2007 in Galway, Ireland, by Irish social entrepreneur Mike Feerick. [7] As of July 2022, Alison has 4,000 courses, 25 million learners worldwide, and 4.5 million graduates. [2] [3]
A free course can be "upgraded" to the paid version of a course, which includes instructor's feedback and grades for the submitted assignments, and (if the student gets a passing grade) a certificate of completion. [57] [60] Other Coursera courses, projects, specializations, etc. cannot be audited—they are only available in paid versions ...
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This program accepts applications for university lecturers that wish to put their courses online, and gives grants of between $10,000 – 15,000 CAD per course that is put online, and made available free of charge to the general public (ibid.). The most prestigious award is for the "national level CQOCW", then there is "provincial level" and ...
In addition, the results support the hypothesis that there is an association between the self-directed learning class the student belongs to with the significantly different course completion rate or course achievement (course achievement was measured by the completion of the online courses, the final online course grade and the cumulative GPA).
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related to: customer service training programs free online courses with certificatesalison.com has been visited by 100K+ users in the past month