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Examples of customer service by artificial means are automated online assistants that can be seen as avatars on websites, [12] which enterprises can use to reduce operating and training costs. [12] These are driven by chatbots , and a major underlying technology to such systems is natural language processing .
An extreme, but ever growing in popularity, example of the creation of experiences in order to establish customer service is the use of Virtual Worlds, such as Second Life. Through this so-called vCRM, companies are able to create synergies between virtual and physical channels and reaching a very wide consumer base.
For example, Piccoli and Applegate discuss how Wyndham uses IT tools to deliver a consistent service experience across its various properties to a customer. Both an improved ability to customize and reduced variability of the consumption experience enhance perceived quality, which in turn positively affects customer satisfaction. [ 34 ]
Get Satisfaction is a customer service tool that has been adopted by many companies and allows them to better serve customers and answer questions without complex Frequently Asked Question Pages ...
For example, a company may infer a customer is interested in purchasing a particular service if they are spending time browsing specific product pages. [ 6 ] [ verification needed ] Customer relationship management are software solutions used for to manage customer relationships which can store data on the quantity, type and category of ...
The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances. The technician creates the issue in the system, entering all relevant data, as provided by the customer.
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