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Callers then identify the city and state for the desired information, and can then search either by name or by business type. Free directory assistance is also available from an application for the iPhone and Android mobile phones, [2] and from their website. The service, provided entirely by computer and with no human operators, uses a voice ...
Telephone directories can be published in hard copy or in electronic form. In the latter case, the directory can be on physical media such as CD-ROM, [6] or using an online service through proprietary terminals or over the Internet. [7] [8] In many countries, directories are both published in book form and also available over the Internet.