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If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
Some HP Laptops including several HP Envy laptops were recalled due to defected batteries placed. In 2019, HP encouraged their customers to check if their battery was malfunctioning and if so, to get a refund with the quote "HP urges customers to recheck all potentially affected products." The HP ENVY laptops entitled to a recall are: HP ENVY m6