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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. Active voice - Wikipedia

    en.wikipedia.org/wiki/Active_voice

    In these languages, a verb is typically in the active voice when the subject of the verb is the doer of the action. In active voice, the subject of the sentence performs the action expressed by the main verb and is thus the agent. For example, in the sentence "The cat ate the fish", 'the cat' is the agent performing the action of eating. [1]

  5. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.

  6. English passive voice - Wikipedia

    en.wikipedia.org/wiki/English_passive_voice

    The passive voice is a specific grammatical construction. The essential components, in English, are a form of the stative verb be (or sometimes get [4]) and the past participle of the verb denoting the action. The agent (the doer of the action) may be specified using a prepositional phrase with the preposition by, but this is optional. [5]

  7. 86 (term) - Wikipedia

    en.wikipedia.org/wiki/86_(term)

    As a noun, "In restaurants and bars, an expression indicating that the supply of an item is exhausted, or that a customer is not to be served; also, a customer to be refused service. Also transferred." [4] As a transitive verb derived from the noun, it means "to eject or debar (a person) from premises; to reject or abandon". [4]

  8. Auxiliary verb - Wikipedia

    en.wikipedia.org/wiki/Auxiliary_verb

    An auxiliary verb (abbreviated aux) is a verb that adds functional or grammatical meaning to the clause in which it occurs, so as to express tense, aspect, modality, voice, emphasis, etc. Auxiliary verbs usually accompany an infinitive verb or a participle, which respectively provide the main semantic content of the clause. [1]

  9. Volition (linguistics) - Wikipedia

    en.wikipedia.org/wiki/Volition_(linguistics)

    Certain non-syntactic aspects are common to all action verbs. Actions may be either planned or unplanned. The planning aspect is partially reflected in syntax by the agent or actor roles. An animate agent is a planner who instigates an action. The actors of intransitive verbs such as ’walk’, or ’sit’ are also planners.