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Shopee was established in Singapore in February 2015 as a mobile-focused marketplace that enables users to browse, shop, and sell products. [9] The platform integrates logistical and payment support to facilitate transactions and is designed to operate with minimal physical assets.
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Ninja Van has sorting warehouses across Southeast Asia, in Singapore, Myanmar, Malaysia, Philippines, Indonesia, Thailand and Vietnam. [1] It works with e-commerce firms including Alibaba Group's Lazada, GoTo's Tokopedia for Indonesia, and Sea Group's Shopee. [2] It uses vehicle routing problem algorithms to improve delivery routes. [3]
Gojek was started by Nadiem Makarim in 2010 as a call center and 20 ojeks (motorcycle taxi) to arrange transportation and courier deliveries. [15] In 2015, Gojek started an app which boosted the orders from 3,000 to 10,000 orders per day, and expanded the services including food delivery, ticket sales, etc. [15] In 2017, Gojek become Indonesia's first unicorn startup, with orders up to 300,000 ...
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PT Express Transindo Utama Tbk (doing business under the name Express Group) is an Indonesian ground transportation company headquartered in Jakarta. Until the end of 2021, this company operates 130 taxi units and 40 bus units in Jadetabek (Greater Jakarta) .
Lazada Group (Chinese: 來贊達; t/a Lazada) is an international e-commerce company and one of the largest e-commerce operators in Southeast Asia, with over 10,000 third-party sellers as of November 2014, and 50 million annual active buyers as of September 2019.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...