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Property condition remained the leading category as to why complaints were being made, followed by complaints handling, and health and safety. Social housing complaints probed by ombudsman hit ...
Complaints to the Housing Ombudsman about the organisation increased from 35 and 39 in 2017/18 and 2018/19 respectively, to 141 in 2019/20. The biggest growth was ‘property condition’ – the ombudsman’s umbrella term for repairs and maintenance issues. Onward Homes attributed the growth to their merger and a change in the repair contract ...
The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. [3] In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private ...
The Ombudsman Association (OA) [163] is a membership body for ombudsman schemes and other complaint handling bodies in the UK, Ireland, British Overseas Territories and British Crown Dependencies and can be used by consumers to find the correct ombudsman service for them. Major schemes include:
A council spent more than £1.4m on repairing damp, mould and disrepair in its social housing properties during the past year. According to data obtained via freedom of information requests by ...
A city councilor wants to take a closer look at a state report into complaints against the New Bedford Building Dept. issued in September 2022.
The Property Ombudsman scheme can look at complaints made by consumers against agents registered with the scheme. This may include complaints about poor or incompetent service, including for example: communication and record keeping, marketing and advertising, complaints handling, instructions, terms of business, commission and termination, fees, referencing and inventories.
The stop-work order was issued for The Imperial on Greenwich after the town building official found "numerous deviations from the approved plans.” Complaints mount against developer Sathuan Sa ...