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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management. In the ITIL version 3 framework, event correlation takes place in the Event Management process. The ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Security event manager : Real-time monitoring, correlation of events, notifications and console views. Security information and event management (SIEM): Combines SIM and SEM and provides real-time analysis of security alerts generated by network hardware and applications. [5] [citation needed]
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.