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  2. List of email subject abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_email_subject...

    Used at the beginning of the subject when the subject of the email is the only text contained in the email. This prefix indicates to the reader that it is not necessary to open the email. E.g., "1L: WFH today" WFH – work from home. Used in the subject line or body of the email. NONB – Non-business. Used at the beginning of the subject when ...

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

  4. AOL Mail Help - AOL Help

    help.aol.com/products/new-aol-mail

    That's why AOL Mail Help is here with articles, FAQs, tutorials, our AOL virtual chat assistant and live agent support options to get your questions answered. You've Got Mail!® Millions of people around the world use AOL Mail, and there are times you'll have questions about using it or want to learn more about its features.

  5. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...

  6. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    ITIL regards a call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the ...

  7. Unicode and email - Wikipedia

    en.wikipedia.org/wiki/Unicode_and_Email

    To use Unicode in certain email header fields, e.g. subject lines, sender and recipient names, the Unicode text has to be encoded using a MIME "Encoded-Word" with a Unicode encoding as the charset. To use Unicode in the domain part of email addresses, IDNA encoding must traditionally be used.

  8. Helpdesk and incident reporting auditing - Wikipedia

    en.wikipedia.org/wiki/Helpdesk_and_incident...

    In addition, these software products greatly improve the auditing of help desk operation. Help desk software is management software that automates many features of an organization's help desk environment, such as automated email response. It gives businesses the capability of using a systematic approach to responding to both internal and ...

  9. Information and communications technology - Wikipedia

    en.wikipedia.org/wiki/Information_and...

    Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [1] and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and ...