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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. In reality, of course, the customer is frequently in the wrong, whether it's ...
Ritz was the first to mandate that "the customer is always right". [2] His code was "See all without looking; hear all without listening; be attentive without being servile; anticipate without being presumptuous. If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked." [2]
A customer may or may not also be a consumer, but the two notions are distinct. [8] [1] A customer purchases goods; a consumer uses them. [9] [10] An ultimate customer may be a consumer as well, but just as equally may have purchased items for someone else to consume. An intermediate customer is not a consumer at all.
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However, Hutt himself was always cautious of claiming credit for the term: [4] I am not sure whether I coined the term myself. Marketing literature contains phrases like "the customer is always right", and I am told that a proverbial expression in High Dutch is "De klant is koning" (the customer is king). I first used the term in its present ...
Throughout the process, if the customer wants to talk to an agent, they simply opt out of the support, provide a phone number, and almost instantly the phone rings (amazing fast most of the time ...
The cobbler always wears the worst shoes; The comeback is greater than the setback; The course of true love never did run smooth; The customer is always right; The darkest hour is just before the dawn; The Devil finds work for idle hands to do; The Devil looks after his own; The die is cast [27] The early bird catches the worm