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AUDIX (AUDio Information EXchange) is a voicemail server intended to be used with a Lucent/Avaya private branch exchange (PBX). [1] AUDIX features many integrations with Avaya PBXes, such as capturing the extension of the calling party and announcing that person's name (if they're also an AUDIX subscriber and have recorded their name on the system) when announcing the attributes of a message ...
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable or unwilling to answer the phone. Calls may be diverted to voicemail manually or automatically.
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IVR applications can also be hosted on the public network, without contact center integration. Services include public announcement messages and message services for small business. It is also possible to deploy two-prong IVR services where the initial IVR application is used to route the call to the appropriate contact center.
Direct to Voicemail technology bypasses the traditional phone network to deposit the message directly into the server that hosts the voicemail. Typically, the process involves the use of VoIP (Voice over Internet Protocol) technology to transfer the message from the sender's server to the recipient's voicemail server without triggering a call ...
Image credits: Roosevelt Wallace #5. First day on the job at the VA. My new job is to pay the medical bills for veterans who suddenly go to an Emergency Room. In some cases for some veterans, the ...
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