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Suppliers can recognize that quality is an important differentiator between their offerings and those of competitors and endeavor to compete on the quality of their products and the service they offer: thus quality management is focused both on product and service quality and the means to achieve them both.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
Quality inspector in a Volkseigener Betrieb sewing machine parts factory in Dresden, East Germany, 1977. Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1]
During the 1980s, the concept of "company quality" with the focus on management and people came to the fore in the U.S. [22] It was considered that, if all departments approached quality with an open mind, success was possible if management led the quality improvement process.
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