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Flowserve's heritage dates back to the 1790 founding of Simpson & Thompson by Thomas Simpson, later to become Worthington Simpson Pumps, one of the companies that became part of BW/IP. [8] The company was created in 1997 with the merger of two fluid motion and control companies: BW/IP and Durco International .
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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The company currently operates from five regional Customer Fulfillment Centers and 12 [4] branch offices. [5] In 1997 MSC acquired Enco Manufacturing Company. [6] On June 8, 2006, MSC completed the acquisition of J & L America, Inc. DBA J & L Industrial Supply (J & L), a subsidiary of Kennametal, for $349.5 million. [7]